Q: What forms of ID are required to hire from you?
A: Three forms of ID are needed:
2: Original Photographic ID's (Drivers license & Passport) If you dont carry these please contact us prior to your hire. 
1: Original Proof of address (Utility bill/Bank Statement) No older than 2months old
* We may ask for a refundable deposit at our discretion & we may also ask for further ID if we feel it is needed.

NEW UPDATE : You will need a valid credit or debit card to hire from us as we will take a small refundable deposit (under £50) to confirm your identity and cover any minor damages.

All prices on this website are exclusive of V.A.T and will be charged at the prevailing rate

Q. What areas do you cover?
A. We operate primarily across Guildford, Surrey & London covering: Hampshire, Berkshire, Woking, Leatherhead, Dorking, Farnham, Godalming, Ripley, Horsley, Reigate, Redhill, Horley, Epsom, Cranleigh, Weybridge, Berkshire, Sunbury, Haslemere, Windsor, Slough, Heathrow & Staines...... We are not limited to these locations and also operate nationwide.

Q. Can we pop over for a cup of tea and demo some of the sound & lighting equipment we're looking to hire.....
A. Yes of course you can. We're here to be friendly & as helpful as we can be. If your not sure about what lighting fixture to hire or PA system to use come down and we can show & demo you what we have in stock.

Q. Where are you ? Where do we park ?
A. Our address is:
Unit 77    
Westwood Lane    
Normandy    
Guildford    
Surrey    
GU3 2JE    

< Please enter through the gates outside Unit 77 and park outside our unit & NOT the residential house to your left >   

Q. Do you charge for delivery ?
A. Yes we charge £0.70 per mile from Guildford town centre & we charge for the return trip as well. 
Example: Guildford to Epsom is 20miles x 4 = 80miles round trip - 0.70 x 80 = £56

Q. When do you require payment?
A. Payment can be made by either credit or debit card, bank transfer or cash on collection. If you do not have an account with us then payment must be made in full on the day of your hire.
No credit terms are available to non account holders.
 
Q. What happens if I have a technical problem?
A.Throughout your hire we give you full telephone support (07908-732936). Even if your question is as simple as ''how to turn the volume up on these speakers'' don't be embarrassed to call....if there was a problem with a piece of our equipment we will come back or to the venue and sort it out for you free of charge.

Q. Are you insured?
A. Yes. We carry full public liability insurance up to £5 million.

Q. Is the equipment safe?
A. Yes, all equipment is PAT tested regularly. If you want to see our PAT certificates please ask. All of our equipment is tested before & after a hire. 

Q. What if am looking to hire some sound or lighting equipment but i cant see it on your website?
A. If there is something in particular that you are looking for and can’t find it on our website, give us a call or send us an email.

Q. Do you use any hire contacts & what are your hire T&C's
A. All hires are subject to our conditions of Hire, copies of which are available on request. We reserve the right to change prices and specifications without notice.

Click here for all our contact details > Contact Us  

True Sound Hire
T: 01483-564438  
M: 07908-732936  
E: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Guildford Surrey’s Premier Sound (PA Hire) & Lighting Hire Company