1. Hire periods
All dry hired equipment must be returned or made available for collection at or before the time agreed. For each day or part day it remains outstanding the hirer will be charged the daily hire rate for each outstanding item, or the total of consequential losses attributable to its late return.
i. Hire fees for dry hire equipment including deposits must be made in full at or before the time any equipment is received by the hirer by BACS only.
ii. Invoiced clients (must be pre approved by us first) will need to clear outstanding fees within 7 days of the invoice date. Late payments will incur
daily late payment penalties of 5% of the outstanding sum for a maximum of 31 days. After 31 days from the invoice date, if it remains unpaid and outstanding beyond this time, proceedings to make a court claim against the hirer will be made.
Cheque payments are not a preferred method for payment for hire customers and is currently only available if pre-approved by us.
3. Deposits and ID
i.The full amount of any deposit(s) that are paid are non refundable if any item is lost, stolen or damaged. (also see 10)
ii. Identification must be provided by the hirer when dry hiring equipment. ID will be retained by us until the return of all equipment. Exceptions may include:-where equipment is delivered to a hirer’s home address, council authorities, company representatives and previous known clients.
(If ID is not made available, equipment will not be dry hired). Any or all deposits are taken at our discretion and we reserve the right to ask for a full deposit to the value of the goods. The hirer must have substantial insurance in place to cover the full cost of any loss or damage to the equipment while on hire or whilst being transported.
All equipment remains the property of True Sound Hire Ltd. A hirer cannot export, sell, lease, lend, sub-hire, modify (speaker drivers are checked) or dispose of any equipment, furthermore the location of all equipment must always be made known to us.
5. Cancellation of an agreed hiring
i. Where we receive less than 14 days notice of cancellation, you are liable to pay the full amount of the agreed hire fee.
ii. Where we receive more than 14 days but less than 31 days notice of cancellation, you are liable to pay 75% of the agreed hire fee. *PLEASE NOTE we do not issue refunds under any circumstances and all payments should be made knowing that these are non refundable.
We have never cancelled or failed to turn up for an event we have been engaged for. In an event that we cannot fulfill an engagement, our liability is limited to the cost of alternative hire, subject to a maximum of the fee we have agreed with you.
We will not be liable to you for any other direct or consequential losses. Our liability is also limited by giving you notice, in the same proportion and applying the same periods we apply to your liability to us (see 6 below), and by force majeure.
6. Force majeure
We will not be liable for any failure to supply a product or service where that failure is wholly caused by an event beyond our control that we could not reasonably anticipate, forestall or prevent.
This may include (but is not limited to) acts of war, terrorism, extreme weather conditions, or natural disasters. Where any public authority advises that only essential journeys should be undertaken, any product or service we supply shall not be considered essential.