Q: What forms of ID are required to hire from you?
A: Three forms of ID are needed:
2: Original Photographic ID’s (Drivers license & Passport) If you don’t carry these please contact us prior to your hire.
1: Original Proof of address (Utility bill/Bank Statement) No older than 2months old
* We may ask for a refundable deposit at our discretion & we may also ask for further ID if we feel it is needed.
NEW UPDATE : You will need a valid credit or debit card to hire from us as we will take a small refundable deposit (under £0.10) to confirm your identity.
All prices on this website are exclusive of V.A.T and will be charged at the prevailing rate
Q. What areas do you cover?
A. We operate primarily across Guildford, Surrey & London covering: Hampshire, Berkshire, Woking, Leatherhead, Dorking, Farnham, Godalming, Ripley, Horsley, Reigate, Redhill, Horley, Epsom, Cranleigh, Weybridge, Berkshire, Sunbury, Haslemere, Windsor, Slough, Heathrow & Staines…… We are not limited to these locations and also operate nationwide.
Q. Can we pop over for a cup of tea and demo some of the sound & lighting equipment we’re looking to hire?
A. Yes of course you can. We’re here to be friendly & as helpful as we can be. If your not sure about what lighting fixture to hire or PA system to use come down and we can show & demo you what we have in stock.
Q. Where are you ? Where do we park ?
A. Our address is: — By appointment only —
Manor Park Industrial Est
Q. Do you charge for delivery?
A. Yes we charge £0.70 per mile from Guildford town centre & we charge for the return trip as well.
Example: Guildford to Epsom is 20miles x 4 = 80miles round trip – 0.70 x 80 = £56
We must have an adequate, safe & secure space to load and unload which is near the venue (under 30meters)
If there are there any parking restrictions / access problems we MUST be told before the date of your event. Parking permits and/or adequate parking space for the delivery vehicles must be arranged and paid for by the client prior to delivery. If this is not done and parking tickets occur, outside of our control, the cost will be passed on to the client. Our crew / driver has the right to reasonably refuse to offload at a venue if she/he deems conditions to be unsafe
Q. When do you require payment?
A. Payment can only be made via bank transfer. No credit terms are available and all invoices are based on ”Payment With Order”. Cheque payments are not a preferred method for payment for hire customers and is currently only available if pre approved by us, If paying by cheque please make ALL payments payable to True Sound Hire Ltd